|
Post by 911wacker on Jul 31, 2004 13:30:27 GMT -5
Before you post a reply, this will not be a bashing session and tread lightly. Your HONEST opinion please, maybe this can be a step in the right direction. Remember that you can vote and remain anonymous if you do not post a message below as well!!
|
|
|
Post by Chris VanDruff on Aug 1, 2004 13:12:55 GMT -5
I think I will abstain from the vote. Are they doing the job absolutely. Do they need improvement of course. Now show me one job any job that doesnt need improvement. speaking for myself here in Ridgebury everybody griped about Ridgebury EMS and still does, I worked hard I got my EMT certification and I joined the Ambulance corps.Why because I am not going to sit by idle and female dog (hope I can say that) unless I am willing to do what I can do to make a difference. Who is right who is wrong I dont know it really doesnt matter I will try to make a difference evryday. If I cant do that then I should probably just sit back quietly and watch the world pass me by. Good luck with the poll I hope you get the results your looking for. Dispatchers good job keep up the good work and keep working to make things better thats all I can ask.
|
|
|
Post by 911wacker on Aug 2, 2004 16:16:41 GMT -5
Well to be honest with you, I'm not looking for any "results" in particular if that is what you meant. I am looking for the truth of how people think things are going and suggestions of what they think may be done better. I have been stopped on the street and gotten a earfull from several people, this is their chance to voice and remain anonymous.
|
|
|
Post by BCDISP on Aug 3, 2004 13:01:11 GMT -5
Well I stayed by the wayside long enough.
Scott,
As you know from working here that if there is problem with a dispatch and a field unit advises management at the 911 center it will be looked into and QA (Quality Assurance). I have spoken to two field units this week regarding dispatch problems and both situations the dispatcher was incorrect with the procedure that was followed. OOPS THAT'S RIGHT THEIR HUMAN. Both dispatchers that were involved will be spoken to regarding the problem that was encountered.
Just like Chris stated there is never a workplace enviroment that could never need improvement. There is always changes in technology every day so jobs could change on weekly if not a daily basis.
So just like every other job, change take time and just like Scott said the that it takes time for a leader to put the train in the right direction and go full steam ahead. So maybe it's time to give the management at the 911 center a chance to turn the cart around and go forward instead of backwards. With everyones help and cooperation we can accomplish our list of jobs ahead of us.
Our offices and phones are always open to positive and negative feedback from the field units.
So now that I'm off my soapbox let things continue.
Matthew
|
|
|
Post by canton1 on Aug 3, 2004 14:25:10 GMT -5
|
|
|
Post by jenn13t8 on Aug 3, 2004 18:51:44 GMT -5
my thoughts exactly- I think we all know that if anyone lodges a TEXT complaint through the right channels, the call is reviewed from start to finish by QA, and then the results are given to mamagement. From there either disciplinary action or remedial training is taken. I know that I've had enough "bad girl" letters throughout the years I've been here, and the retraining to go with them. Yes, we all need improvement, but who doesn't, in anything they do? There's always room to learn and grow. I think it would be a sad world if everyone did everything perfectly all the time. Talk about boring. I know that there's still days when I come in and encounter something I've never handled before. I guess all I'm saying is that the complaints that we have gotten are being handled through the system, and people are learning from their mistakes- or at least I know that I am.
|
|
|
Post by CMTMedic on Aug 3, 2004 21:28:53 GMT -5
I think that we also need to think along broader lines than "what has the county screwed up this time?" There are other factors involved in communications besides those people that sit in their climate controlled room with comfortable chairs with the coffee in easy reach.;D(just pickin'.) Field units must also take responsibilty and see where there is room for improvement. This takes people who are willing to put aside differences and work together through the process.
In my opinion there is always room for improvement. We all just need to look inward on ourselves from time to time also. For every time I hear (or complain about myself:o) about something that was done wrong in the communications center I can also give an example of somebody in the field who made a mistake (again including myself). By the nature of their job the ones made by the county are just easier to hear.
Just remember, people who live in glass houses should be very careful throwing rocks.
|
|
|
Post by 911wacker on Aug 4, 2004 17:01:51 GMT -5
As you know from working here that if there is problem with a dispatch and a field unit advises management at the 911 center it will be looked into and QA (Quality Assurance). I have spoken to two field units this week regarding dispatch problems and both situations the dispatcher was incorrect with the procedure that was followed. I never stated that this was a place to "Bit*h" or make complaints. This is a place, as is the entire board to discuss and make suggestions. You may notice that I did make the comment that people should tread lightly. This is specificly due to the fact I do not want this to be another mud slinging match and it's already starting. Constructive critisism is usaully a good thing and that folks is what is intended here.
|
|
|
Post by Firemedic on Aug 5, 2004 17:00:52 GMT -5
Yes, we all need improvement, but who doesn't, in anything they do? There's always room to learn and grow. I think it would be a sad world if everyone did everything perfectly all the time. OK, so lets see some numbers. There has to be an "average" percentage for mistakes made accross the country for your job that is found when doing QA/QI. Does anyone know the national average and what our counties average is??
|
|
|
Post by Firemedic on Aug 10, 2004 17:15:04 GMT -5
Must be nobody knows?? Not even the powers to be?
|
|
|
Post by jenn13t8 on Aug 11, 2004 15:58:36 GMT -5
ok- not true- we do have the numbers here, but are trying to find out the legalities of posting such info on a public site, and how we can go about it to keep confidentiallity issues out of. Might take a little more time, but we are working on it. As to a national average, I'm still trying to locate information. I have been checking with other counties, and they are also reluctant to release information. I have also contacted the NAED and put in a request, have not heard back from them as of yet-granted that only covers medical calls, but it would be nice to have the numbers.
|
|
|
Post by Firemedic on Aug 12, 2004 16:06:25 GMT -5
Thank You and I will be glad to see the actual numbers. Maybe we can put this to rest. ;D
|
|
|
Post by 911wacker on Aug 16, 2004 20:05:23 GMT -5
ok- not true- we do have the numbers here, but are trying to find out the legalities of posting such info on a public site, and how we can go about it to keep confidentiallity issues out of. Hospitals, EMS, Manufacturing facilties all do QA/QI and results are non-specific as to individuals. What these studies do show, as yours should is performance as a whole.
|
|
|
Post by flash97 on Aug 17, 2004 16:39:13 GMT -5
Overall I believe that the comm. center does a wonderful job(one that I don't believe that I would want), but as in any job ther is always room for improvement. I'm sure that they would be open to helpful suggestions to streamline the efficiency. ;D
|
|
|
Post by Firemedic on Oct 10, 2004 21:53:38 GMT -5
Thank You and I will be glad to see the actual numbers. Maybe we can put this to rest. ;D
|
|